Your privacy as a customer of Phoebe Rose London (“PRL”) is important to us and we are committed to protecting your privacy. We take every precaution necessary to secure your personal information and ensure that it cannot be accessed, misplaced, exposed or amended in any way.

We will use our best endeavours to maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided us with. When you place an order or access your account information, we use a Secure Socket Layer (SSL) encryption which encrypts your information before it is sent to us to protect it from unauthorised use.


What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

·       To improve our website; we continually strive to improve our website offerings based on the information and feedback we receive from you.

·       To improve customer service; your feedback helps us to more effectively respond to your customer service requests and support needs.


Do we disclose any information to outside third parties?

We do not sell, trade or otherwise transfer to outside third parties your personally identifiable information. 

We may also release your information when we believe this is appropriate to comply with the law, enforce our site policies or protect ours or others rights, property or safety.


What information do we collect?

We collect information from you when you place an order.  When ordering, you will be asked to enter your name, email address, delivery address, phone number or payment card information. You may, however, visit our website anonymously.



By registering, you are consenting to the collection of your personal data. If an order is placed with us, we need to hold personal information including your name, email address, phone numbers, home address, shipping and credit card billing address(es) so that we can process and fulfil your order. We also collect and record the card details of registered customers to make shopping at PRL even quicker. Saved card details will never be shared with third parties and will only be used to process your order, using our payment partner's systems. Additionally we may also obtain information as a result of authentication or identity checks. Sometimes we may ask for your telephone number. This number may be given to our courier for delivery services. These details allow us to process your order and to let you know the status of your order.


Marketing Communication

When you register, you will be given the option to opt-out of subscribing to our email alerts for new products, features, special offers and one-off marketing promotions.

At all times, we will offer you the opportunity to unsubscribe to our email alerts by clicking an easy automated unsubscribe link at the footer of all our communication.

Marketing communications you subscribe to will only be sent by PRL.



A Cookie is a small text file that a website stores on your PC, telephone or other device, with information about your navigation on that website.

We use Cookies to identify you from other users on our website and provide you with the best possible browsing experience and personalised service.

By using our website you agree that we can place these types of Cookies on your device and access them when you visit the site in the future.

If you prefer to avoid the use of Cookies on this page, you must disable the use of Cookies in your browser and then delete the Cookies saved in your browser associated with this website. You may use this option for preventing the use of Cookies at any time.

You may restrict, block or delete the Cookies from this website at any time by changing the configuration of your browser following the steps indicated below. While settings are different in each browser, Cookies are normally configured in the "Preferences" or "Tools" menu. For further details on configuring Cookies in your browser, see the "Help" menu in the browser itself.

Please note that by deleting our Cookies or disabling future Cookies you may not be able to access certain areas or features of our site.

We do not store sensitive personal information, such as your address, your password, your credit or debit card data, etc., in the Cookies we use. The information stored in the Cookies from our website is used exclusively by us.


IP Address

Your IP address is a unique individual number (that can be found on your computer) and helps us recognize you as a user of our site without causing risk to your personal information.