Returns + Exchanges

 

Returns

We aim to ensure that all our photographs are a true representation of the garments that you will receive. We have made every effort to display as accurately as possible the colours of our garments that appear on our website. However, as computer monitors vary, we cannot guarantee that your monitor's display of any colour will be completely accurate. Furthermore, please remember that if fabrics are hand crafted there may be slight variations in the garments received compared to the photographs on our website.

Please be sure to follow the care instructions on your garment to ensure these are maintained to the highest standard after each wear.

If you are not completely happy with your purchase you may return your items for a full refund (excluding delivery costs) within 10 days of our email confirming despatch or within 28 days for EU / International deliveries.

All garments must be returned unused, in the original packaging with security ribbon, labels and garment tags still in place as originally attached.  Garments must be returned in the original condition you received them; any returns that are damaged, soiled, dry cleaned or altered in any way will not be accepted and will be sent back to the customer and/or a refund refused.

PRL reserves the right to reject returns sent or communicated beyond the return period limit, or items which are not in the same condition in which they were received.

All sale items are not eligible for a return.

Please follow the return instructions on the Returns Sheet enclosed with your parcel. Any unidentified items will be returned to the sender.

Once your returned garments have been received and your return has been approved we will process a refund to your original payment method within 2-3 working days and you will receive an email confirmation of this.

Please remember that card refunds may take up to 10 working days for your bank to complete, depending on their processing time. This can vary greatly between card issuers and unfortunately we are unable to influence this.

We offer a flexible returns policy to make your online shopping experience even easier. However, we do monitor the number of returns made and may refuse to accept orders at our discretion if goods are returned repeatedly.

 

Exchanges

We do not offer exchanges as all orders are made to order.  If you would like a different size, please place a new order and follow the return instructions for a refund on your original purchase.

 

Faulty Items

In the unlikely event you believe your item to be faulty, please contact us at enquiries@phoeberoselondon.com.