Shipping + Handling

 

Once your item has been dispatched, we will email you details of your delivery including, where possible, a tracking number so that you can monitor your delivery.

Please ensure that the shipping address is correct as we are unable to redirect orders once they are on their way to you. 

All deliveries within the UK will be made using UPS. Our standard delivery service operates Monday to Friday from 8am to 8pm.

We are London based and are happy to deliver worldwide.

We require a signature for any goods delivered, so please ensure you will be available to accept your delivery.  In the event that there is no one in to sign for your delivery, a card will be left whereby you can arrange re-delivery.

We cannot be held responsible for any delays caused by destination customs clearance processes.  If delivery is delayed by an event outside of our control, we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay.  Provided we do this, we will not be liable for delays caused by the event.

In addition, for deliveries outside the UK, please note that we will not be held responsible for lost, stolen or damaged items once these are in the hands of another country’s postal provider. Any additional duty and customs fees are payable by the customer and we will not be held liable for these additional charges.

Delivery times are estimates and are to be used as a guide only and commence from the date of dispatch:

  • UK Express:         1 working day                      £7.99
  • EU Standard:      5-10 working days            £8.99
  • International:     6-14 working days            £10.99


If you have any further queries please contact us at enquiries@phoeberoselondon.com and we will be happy to assist you.